Baji Live Privacy Policy — Your Data, Explained Clearly

1. Introduction

This Privacy Policy applies to all users of the Baji Live platform, including the website at bajilive.ml and the Baji Live Android application. It explains how we collect, store, use and protect personal information provided by players in Pakistan.

By registering an account or using any part of the Baji Live platform, you confirm that you have read this Privacy Policy and agree to the data practices described. If you do not agree, please do not register an account or use the platform.

This policy should be read alongside our Terms and Conditions, which contain additional rules governing your use of Baji Live. In the event of any conflict between this policy and the Terms and Conditions on a privacy matter, this policy takes precedence.

We review and update this policy periodically. When meaningful changes are made, we will notify active players through the platform or by email. The "last updated" date at the top of this page always reflects the most recent revision.

2. Data We Collect

We collect personal information in the following ways: directly from you when you register or use the platform, automatically through your use of the website and app, and from third-party payment processors when you make a deposit or withdrawal.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly necessary to verify your identity as required by our operational processes.

You are not required to provide optional data fields during registration. However, if you choose not to provide certain information — such as verification documents — it may limit your ability to withdraw funds or access certain platform features.

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect information speculatively. The table below sets out the main purposes for which we use your personal data:

• Account Management: To create, maintain and secure your Baji Live player account, including verifying your login and resetting your password when requested.
• Identity Verification: To confirm that you are who you say you are, that you meet the 18+ age requirement, and that your account holds accurate information as required by our platform rules.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and to maintain accurate records of all transactions.
• Game and Betting Services: To deliver the games, sports betting markets (including cricket, PSL, T20 and football), slots, fish games and other content that make up the Baji Live platform.
• Bonuses and Promotions: To determine your eligibility for welcome bonuses, deposit matches, VIP rewards and other promotional offers, and to track wagering requirement completion accurately.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints and keep records of support interactions so we can provide continuity of service.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, duplicate accounts, bonus abuse, money laundering and other violations of our Terms and Conditions.
• Platform Improvement: To analyse how players use the platform, identify technical issues and improve the overall user experience for Pakistani players.
• Responsible Gaming: To monitor gaming patterns, apply deposit limits and self-exclusions you have set, and flag accounts that may show signs of problematic play so that appropriate tools can be offered.
• Communications: To send you account-related notifications, transaction confirmations, bonus updates and, where you have opted in, promotional messages about new games or offers.

We process your data on one or more of the following lawful bases: fulfilment of the contract between you and Baji Live, your consent (where explicitly given), our legitimate interests in operating a secure and fair platform, and compliance with our operational requirements.

4. Payment Data and PKR Transactions

All financial transactions on Baji Live are conducted in Pakistani Rupees. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a debit or credit card, or a bank transfer, certain payment information passes through our systems.

Here is what we store and what we do not store regarding payment data:

• We store: Transaction reference numbers, deposit and withdrawal amounts in PKR, the payment method type used (e.g., JazzCash), timestamps, and the last few digits of a mobile wallet number or bank account for identification purposes.
• We do not store: Your full JazzCash or Easypaisa PIN, your online banking passwords, full debit or credit card numbers, or any credentials that would allow us to initiate a transaction on your behalf without your active authorisation.

Payment processing is handled through secure payment gateway integrations. Data transmitted during a payment transaction is encrypted and processed in accordance with the security standards of the relevant payment processor. Baji Live does not have direct access to your mobile banking credentials at any point in this process.

5. Sharing Your Data

Baji Live does not sell, rent or trade your personal information to third parties for marketing or any other commercial purpose. We share data only in the following limited and specific circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast, card payment gateways and other payment service providers receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and security standards.
• Game Providers: Third-party game software providers may receive a player identifier and game session data in order to deliver their games on the Baji Live platform and to maintain game integrity. They do not receive your full identity or financial data.
• Identity Verification Services: When you submit verification documents, a third-party verification service may be used to confirm their authenticity. This service receives only the documents and data necessary for verification.
• Technology and Infrastructure Providers: Cloud hosting, data storage and security service providers who support the technical operation of the platform may process certain data as part of their service delivery. These providers are contractually bound to handle your data securely and only as instructed by Baji Live.
• Fraud and Security Investigations: If our fraud detection systems flag an account, relevant data may be reviewed internally and, where necessary, shared with payment processors to investigate suspicious transactions or protect player funds.
• Business Transfers: In the event that the Baji Live platform is acquired by or merged with another entity, your data may be transferred as part of that transaction. We would notify registered players of any such change that materially affects how their data is handled.

In all cases of data sharing, we apply contractual data protection requirements to the receiving party. We do not share more data than is strictly necessary for the purpose at hand.

6. Cookies and Tracking Technologies

Baji Live uses cookies and similar tracking technologies on the website and in the app to make the platform function correctly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: These are required for the platform to work. They keep you logged in during a session, remember your preferences and ensure the platform operates securely. You cannot opt out of essential cookies without affecting the platform's basic functionality.
• Analytics Cookies: These help us understand how players navigate the platform — which pages are visited most, where players encounter issues and how long sessions typically last. This data is aggregated and used purely to improve the platform experience.
• Functional Cookies: These remember choices you have made, such as your preferred language settings or the last game category you visited, so you do not have to reset them every time you log in.
• Marketing Cookies: Where you have given consent, marketing cookies may be used to show you relevant promotional content on the Baji Live platform. We do not use marketing cookies to track you across other websites.

You can manage cookie preferences through your browser settings. Disabling cookies other than essential ones will not prevent you from using Baji Live but may affect your experience of certain features. On the mobile app, equivalent tracking settings can be managed through your device's app permissions.

7. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfil operational purposes such as resolving disputes, processing pending withdrawals or responding to queries related to closed accounts.

Specific retention guidelines:

• Account Data: Retained for the duration of your account and for a period after closure to handle any outstanding matters.
• Transaction Records: PKR deposit and withdrawal records are retained for an extended period as required by our financial record-keeping requirements.
• Verification Documents: Retained for the period your account is active and for a set period post-closure.
• Support Communications: Chat logs and email correspondence are retained to provide continuity of service and to resolve any disputes that may arise after the initial interaction.
• Technical Logs: IP address logs, login records and device information are retained for a shorter period, primarily for security monitoring purposes.

Once the retention period for a particular data category has passed and there is no legitimate reason to retain it further, that data is securely deleted or anonymised so that it can no longer be associated with your account.

8. Security Measures

Protecting your data is a fundamental part of how Baji Live operates. We implement a layered set of technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration or destruction.

• Encryption in Transit: All data exchanged between your browser or app and our servers is encrypted using TLS. You can confirm this by the padlock icon in your browser's address bar.
• Encrypted Storage: Sensitive data fields, including password hashes and payment references, are stored in encrypted form. Plain-text passwords are never stored.
• Access Controls: Access to player data within our systems is restricted on a need-to-know basis. Staff can only access the data required to perform their specific role. All internal data access is logged.
• Two-Factor Authentication: We support and encourage the use of two-factor authentication (2FA) for your Baji Live account login to add an extra layer of protection beyond your password.
• Fraud Monitoring: Automated systems continuously monitor account activity for patterns consistent with fraud, account takeover or other security threats, triggering alerts for human review where necessary.
• Regular Security Reviews: Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You also play an important role by keeping your password confidential, logging out after each session and contacting us immediately if you suspect your account has been compromised.

9. Your Rights Over Your Personal Data

As a Baji Live player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team with your account details and the specific request:

We aim to respond to all data rights requests within a reasonable period. Complex requests may take longer, and we will keep you informed of progress. We will not charge a fee for exercising your rights in standard circumstances.

Please note that some rights are subject to limitations. For example, we cannot delete transaction records that are required for our financial record-keeping obligations during the relevant retention period. Where we are unable to fulfil a request in full, we will explain why.

10. Children and Minors

Baji Live is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or attempt to use the platform in any way.

If we become aware that personal data has been collected from an individual who is under 18, we will close the relevant account immediately and securely delete the associated data. If you believe that a minor has registered an account on our platform, please contact our support team immediately so that we can investigate and act swiftly.

Parents and guardians are encouraged to use parental controls on shared devices to prevent minors from accessing online gaming platforms, including Baji Live.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our data practices, operational requirements or feedback from players. When we make material changes — changes that meaningfully affect how we collect or use your data — we will notify active players through the platform or via your registered contact details.

Minor updates, such as clarifications of existing language or corrections to formatting, may be made without a formal notification, though the "last updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this policy periodically, especially before making a large deposit or sharing additional personal information with us. Your continued use of the Baji Live platform after any update constitutes acceptance of the revised policy.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond promptly.